PATRICK ONUOHA

Executive Assistant

Lagos, NG.

About

Highly accomplished Executive Assistant with over 5 years of experience optimizing administrative, technical, and project management functions for executives in fast-paced environments. Proven ability to streamline complex schedules, drive project delivery on time and within budget, and cultivate robust stakeholder relationships, contributing to a 95% client retention rate. Adept at leveraging advanced CRM and productivity tools to enhance operational efficiency and minimize administrative burdens, positioning for immediate impact within a dynamic organization.

Work

Aventus Group (Cash Express Nig. LTD)

|

Collection Specialist

Lagos, Lagos, Nigeria

→

Summary

Managed defaulting accounts and implemented strategic recovery processes, consistently achieving high collection rates while ensuring compliance and client satisfaction.

Highlights

Achieved a consistent recovery rate of 90% on defaulting accounts by implementing empathetic negotiation techniques and structured repayment timelines.

Ranked among the top-performing collection officers, consistently meeting monthly recovery targets and maintaining a high-quality control score.

Utilized advanced CRM and internal collection software to accurately log communication histories, book payment promises, and provide precise feedback, enhancing data integrity.

Strictly adhered to corporate policies and regulatory consumer protection standards, ensuring all collection communications were legal, ethical, and professional, mitigating risk.

Speedaf Express

|

Key Account Officer

Lagos, Lagos, Nigeria

→

Summary

Provided critical administrative support to internal teams, streamlining operations and ensuring efficient management of client communications and data.

Highlights

Streamlined administrative workflows for internal teams by efficiently managing calendars, scheduling appointments, and handling correspondence, improving team productivity.

Maintained accurate records and comprehensive databases using Microsoft Office Suite, ensuring data integrity and accessibility for critical operations.

Addressed client communication and inquiries promptly via email and phone, contributing to enhanced client satisfaction and operational efficiency.

Garage Mobility Limited

|

Relationship Management Associate

Lagos, Lagos, Nigeria

→

Summary

Managed and expanded a diverse client portfolio, delivering personalized service and leveraging CRM software to achieve high retention rates and exceed client expectations.

Highlights

Cultivated and managed a portfolio of 150 clients, achieving a 95% client retention rate through personalized service and consistent follow-up strategies.

Proactively identified evolving client needs and delivered tailored solutions, consistently exceeding expectations and strengthening long-term relationships.

Utilized CRM software to meticulously track client interactions and manage relationships, enhancing service delivery and strategic engagement.

Edves

|

Sales Executive

Lagos, Lagos, Nigeria

→

Summary

Drove lead generation and customer acquisition through effective sales strategies, product presentations, and relationship building to meet revenue targets.

Highlights

Increased lead generation by 30% through effective onboarding processes and engaging training sessions for prospective clients.

Built strong, lasting relationships with customers through consistent in-person meetings, targeted phone calls, and personalized email communications.

Successfully pitched products and services to close sales, consistently achieving and exceeding established revenue targets.

Gionee Nigeria

|

Sales and Marketing Executive

Ikeja, Lagos, Nigeria

→

Summary

Led sales initiatives and executed marketing campaigns, consistently exceeding targets and utilizing market insights to inform strategic business decisions.

Highlights

Consistently exceeded monthly and quarterly sales targets by leading and motivating a high-performing sales team.

Developed and executed impactful promotional events and product launches, significantly boosting brand visibility and market penetration.

Conducted thorough market research and analyzed sales data to inform strategic business decisions, optimizing campaign effectiveness and product positioning.

Education

University of Portharcourt

Rivers, Rivers, Nigeria
→
Bsc Sociology

Languages

English

Igbo

Yoruba

Certificates

Data Analysis and Visualization

3MTT Programme

Beginners course Python Programming (Variables declarations, Input Functions)

Xavier Jesuit Institute

Virtual Assistant Course

Africa Leadership Experience (ALX)

Artificial Intelligence Course Essentials (AICE)

Africa Leadership Experience (ALX)

Skills

Executive Support

Calendar Management & Scheduling (Microsoft Outlook, Google Calendar), Travel Research & Booking (Specialized Tools/Online Platforms), Meeting Coordination & Agenda Creation (MS Word, Google Docs), Minute Taking & Action Item Tracking (MS OneNote, Evernote), Client Inbox Management & Correspondence (Microsoft Office Suite, Google Workspace), Expense Tracking & Reporting (MS Excel, Google Sheets).

Project Management

Project Planning & Execution (Trello, Asana, MS Project), Task Delegation & Progress Monitoring, Stakeholder Communication & Management, Budget Management (MS Excel, Google Sheets), Report Generation (MS Excel, Google Sheets, Google Forms).

Communication & Collaboration

Excellent written and verbal communication skills in English (fluent), Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace, Effective communication with C-suite executives and diverse stakeholders, Strong interpersonal and relationship-building skills, Familiarity with remote collaboration tools (Zoom, Slack, Microsoft Teams).

Additional Skills

Data Entry & Record Keeping (MS Excel, Google Sheets), Intercultural Communication, Time Management & Organization, Problem-Solving & Prioritization, Internet Research.